Problem updating

For instructions on updating Proloquo2Go, please see: How do I update to a new version?

Although we do not have an FAQ on updating Pictello, you can basically follow the same instructions for updating Proloquo2Go.

While we are the developer of Proloquo2Go and Pictello, the apps are exclusively sold by Apple through the i Tunes App Store.

Please know we are not involved in the technical aspects of i OS devices, i Tunes, Apple IDs, i Cloud, and downloading.

If you are having issues updating an app, we can offer you some tips.

However, if your problem continues, you will have to contact i Tunes Support, Apple Technical Support, or visit a local Apple Retail Store as they are best equipped to handle such issues.

To enable installing apps, go to the Settings app on your device's home screen, tap is set to ON.

If you are having problems syncing an app update, make sure the app is selected to sync to your device To ensure an app is selected to sync to your device, follow these steps: With your i Pad, i Phone, or i Pod touch connected to your computer, click your device in i Tunes' left sidebar, and then click button to install the app update on your device.

Make sure you are logged into the same i Tunes account that you used to purchase the app Although i Tunes or your device may show an update is available, you need to be logged into the original i Tunes account that you used to purchase the app to be able to download any updates. If the app was downloaded to i Tunes on your computer, you can verify the i Tunes account by opening the i Tunes application, clicking .

This is the Apple ID that was used to purchase the app.

Make sure you have restrictions turned off i OS (the operating system that is on all i Phone, i Pad, and i Pod touch models) has restrictions that allow you to block access to various features, one of which is installing apps.

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If this is toggled OFF, you will not be able to download or sync apps.

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